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Managing Patient Intake Volumes During a Hiring Crisis

May 25, 2021


eHealth Company

The current post-pandemic shortage of entry-level employees continues to escalate. According to NBC News, the labor participation rate in the U.S. has dropped to just over 60% due to a number of factors including Coronavirus concerns, economic stimulus programs, and challenges with managing childcare and remote learning.

Many health care facilities are hard-hit by this labor drought. Not only do they lack the staff to accommodate the surge in new patients who are calling for appointments – they also need the resources to track down the patient records necessary for scheduling clinician visits or determining clinical trial criteria.

eHealth Technologies understands these challenges firsthand – and we have solutions! Here are three ways we can support your facility and expedite care for your patients:

(1) Handle new volume more efficiently with existing staff

eHealth Technologies has the capacity to absorb fluctuations in patient volume without the need to invest in and train new staff. Since record retrieval and organization is eHealth Technologies’ main area of expertise, we can help facilitate new growth quickly and efficiently. Data supports a reduction in facilities’ current time from referral to first appointment by up to 80%. In addition, our clients’ staff can request and manage medical records for patients 75% faster, and obtain medical images 45% faster.

(2) Faster access to critical patient data

eHealth Technologies partners with clinical trial entities at over half of the top 100 U.S.-based hospitals to increase their efficiency and eliminate the expense of onboarding new staff members. Prior to working with eHealth Technologies, most departments relied on staff, referring physicians, and patients to obtain records, images, and pathology slides. It often took several weeks for records to arrive by fax or postal mail – and then the records needed to be scanned and imported to the EMR/study database before a patient can be qualified or scheduled. Even electronic records require manual review by staff to ensure completeness—and all too often, several requests need to be made before a comprehensive set of patient reports is obtained. With support from eHealth Technologies, records, images, and pathology slides are typically available within 3-5 days and can be securely delivered directly to your EMR/PACS/Study database.

(3) Rapid implementation process to meet clients’ needs

Our clients and their patients have always been our top priority. In these challenging staffing times, we understand the need to accelerate the implementation of our services  to accommodate heavier volumes. In response, we have instituted a rapid implementation process to close the gaps that would otherwise need to be filled by new, untrained staff or by current staff already at maximum bandwidth.

We employ expertise gained through working with large academic medical facilities to assist with optimal workflows and best practice record retrieval. Our team is equipped and ready to be your partner in growth as we all move toward a new state of normal.

Every patient deserves faster access to care

Interested in seeing how our health-tech solutions can benefit your healthcare system? Request a demo today and one of our experts will be in touch to show you our technology in action.