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eHealth Technologies fills in gaps on health care

Doctors are busy people. That’s a given.

What’s extremely frustrating to patients and caregivers is the seeming lack of communication among health-care providers. When Doctor A refers you to Doctor B who refers you to Doctor C and they aren’t on the same page, the end result can be exasperating, at best.

That’s where eHealth Technologies comes in. The Henrietta-based firm streamlines physician communication by providing analytics on the entire patient-referral process and making patient records more readily accessible to all involved.

“We make sure the information about a patient flows fast,” said eHealth Technologies CEO Ken Rosenfeld. “Instead of a doctor saying to a patient, ‘tell me about yourself,’ it’s ‘here’s your care plan.’ ”

Such communication would seem logical, but that’s not always the case. In the fast-paced, highly competitive world of health care, essential information isn’t always passed along quickly.

“We call it the ‘Empty Folder Syndrome,’ ” Rosenfeld said. “They’ll ask the same questions over and over again. … You want to make sure health-care providers share the information. You want to be able to see all of the information from the hospital, from the labs, from the imaging centers.”

Read the rest at the Democrat and Chronicle

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